Subprocessors

Last updated: October 12, 2026

Infernal Moose Publishing, LLC (doing business as Familiar) uses the service providers below to run Familiar. Each one processes personal data on our behalf, only for the purpose listed. This page supplements our Privacy Policy.

Service providers we use for every customer

Provider	What they do for us	Personal data involved	Location
Microsoft Azure	Hosts our application servers and our primary database, including our self-hosted e-signature service (Documenso).	All account and customer data stored in Familiar.	United States (West Central US)
Cloudflare	Delivers our website, protects it from abuse and bots (Turnstile), and stores uploaded and generated files (R2).	IP addresses, browser information and approximate country of visitors. Every file stored in Familiar, such as manuscripts, covers, contracts, royalty statements and ARC files.	Global network
OpenAI	Powers our AI features: manuscript evaluation and editorial analysis, contract import, cover ideas and images, and the Finn assistant. Under OpenAI’s API terms, this data is not used to train OpenAI’s models.	Manuscript text, contract text (which can include names, rates and payment terms), and book metadata.	United States
Pangram Labs	Checks submitted manuscripts for AI-generated text, only when a publisher turns on AI detection for a submission window.	An excerpt of up to about 5,000 words from the submitted manuscript.	United States
Loops	Sends the email Familiar sends: account and security email, invitations, royalty statement notices, submission updates, ARC invitations and send-to-Kindle delivery, author-page reader email, Shopify ebook delivery, and marketing email to users who have opted in to it.	Names, email addresses, email content and attachments, and delivery, unsubscribe and bounce events.	United States
Mailgun	Sends contract-signing email from our e-signature service.	Signer names and email addresses, and document titles.	United States
Stripe	Processes subscription billing, credit purchases and submission fees, and onboards publishers who collect submission fees (Stripe Connect).	Organization name, billing details, payment card details (entered directly with Stripe, never with us), and the information Stripe collects to onboard a publisher.	United States
Grafana Labs	Stores our server logs and metrics. With your consent, also receives error reports from your browser.	IP addresses, request details, user and request IDs, browser information and error reports.	United States
Mixpanel	Product analytics and session replay. Replay is on by default for signed-in accounts outside the EU, UK and Switzerland, and otherwise runs only if you turn it on.	User ID, name, email address, organization name and role, and usage events. Session recordings, with passwords, tax IDs, bank details and mailing addresses masked.	United States
Google	Sign in with Google, measuring sign-ups from our Google ads (only with analytics consent), and serving web fonts.	Your Google profile name and email address if you sign in with Google. The ad-click ID and time of a sign-up or purchase. The IP address and browser information of anyone loading a page.	United States
Slack	Delivers internal alerts to our team, such as new sign-ups, abuse protection, unsubscribes and system errors.	Email addresses, organization names, feedback you send us, and error details.	United States

Services you choose to connect

These services are not our subprocessors. They are yours, or they are chosen by the publisher or reader who connects them. We send them data only after you turn on the connection, and only to do what you asked. Their own terms and privacy policies govern what they do with it, and you can disconnect them at any time.

Provider	What they do for us	Personal data involved	Location
MailerLite, Kit or Mailchimp	When an author connects their own email service to an author page, we send that page’s newsletter sign-ups and unsubscribes to it.	Reader names and email addresses, and sign-up source.	Set by the provider
Shopify	When a publisher installs our Shopify app, we read the store’s products and orders to sync listings and deliver ebooks to buyers.	Products, orders, and buyer names and email addresses.	Set by the provider
Distribution channels	When a publisher sets up distribution, we deliver metadata and files to the channels they choose, such as Kobo, OverDrive, Bowker, Hoopla (Midwest Tapes) and Ingram Lightning Source, by file transfer or email.	Book metadata (including contributor names and biographies), covers and book files.	Set by the recipient
Amazon KDP, IngramSpark and Lightning Source	When you connect an account with our browser extension, we use your signed-in session to download your sales reports.	Your session with that service. We receive your sales reports.	Set by the provider
Login with Amazon	ARC readers link their Amazon account before downloading ARCs, so we can confirm the account is theirs.	The reader’s Amazon account ID and email address.	Set by the provider

How we notify you of changes

Before a new subprocessor starts processing customer personal data, we add it to this page and update the date at the top at least 7 days in advance. In an emergency, such as replacing a provider that has failed or become insecure, we may give shorter notice and will update this page as soon as we can.

To be emailed when this page changes, or to object to a new subprocessor, write to [email protected]. If you object on reasonable data protection grounds, we will work with you in good faith to resolve it, and if we can’t, you may end the affected service.