Help Center
Find guides, documentation, and answers to common questions
Getting Started
Automatic Book & Contributor Detection
Learn how Familiar automatically creates books and contributors from your royalty statements
How to Automate Author Royalty Management
Complete workflow guide: upload statements, calculate splits, generate reports, and track payments in 15 minutes per month
Manual Sales Entry
Learn how to add sales data for conferences, bookstores, author events, and other direct sales
Managing Contributors
Understanding Contributor Status Badges
Learn what Active, Email on File, and No Email badges mean
Adding Emails to Your Contributors
Safely add and manage contributor email addresses without sending automatic invitations
What Can My Contributors See?
Understand what information contributors can access once they sign up
Distributors
Amazon KDP
How to find and download your KDP royalty statements
IngramSpark
How to find and download your IngramSpark royalty statements
Draft2Digital
How to find and download your Draft2Digital royalty statements
Asterism
How to find and download your Asterism royalty statements
IPG
How to find and download your IPG royalty statements
Squarespace
How to find and download your Squarespace order reports
ACX (Audible)
How to find and download your ACX audiobook royalty statements
Google Play Books
How to find and download your Google Play Books royalty statements
Shopify
How to export your Shopify order data for royalty tracking
Ingram Ebook
How to find and download your Ingram ebook royalty statements
Beacon Audio
How to obtain your Beacon Press Audio royalty statements
Abrams
How to obtain your Abrams Books royalty statements
Chicago Distribution Center
How to access your Chicago Distribution Center royalty reports
Royalty Calculator
Understanding Your Data
Frequently Asked Questions
How do I upload royalty statements?
Navigate to Royalties > Sales Data in the sidebar. Click "Upload Statement" and select your CSV or XLSX file. Familiar will automatically detect the format and parse your royalty data.
What happens if I delete a book?
When you delete a book, it will be automatically recreated the next time it appears in a royalty statement from your distributors. If you want to permanently hide a book, use the visibility toggles (Editorial, Promotion, Royalties) instead of deleting it.
How do I set up royalty contracts?
Go to Royalties > Contracts in the sidebar. Select a book and click "Add Royalty Structure" to define how royalties should be calculated for each book format. You can set up different royalty rates for paperback, ebook, audiobook, and more.
Can I track multiple contributors per book?
Yes! Navigate to Royalties > Contributors to manage contributors and their royalty splits. You can assign multiple contributors to a book and define their respective royalty percentages.
How do I generate contributor payments?
Go to Royalties > Payments in the sidebar. Select the payment period and click "Generate Payments" to calculate what each contributor is owed. You can then export the payment details or mark payments as completed.
What file formats are supported for royalty statements?
Familiar supports CSV and XLSX files from major distributors including Amazon KDP, ACX, IngramSpark, Ingram Ebook, Draft2Digital, Google Play, IPG, Asterism, Squarespace, Shopify, Abrams, Chicago Distribution Center, and Beacon Audio. Check the distributor help pages for specific format requirements.
How do I fix incorrect royalty calculations?
If you notice incorrect calculations, first verify your royalty structures are set up correctly in Royalties > Contracts. You can also use Royalties > Adjustments to manually adjust royalty amounts for specific periods.
Can I export royalty data?
Yes! Most pages in the Royalties section have export functionality. Look for the "Export" button to download data as CSV or XLSX files.
In-Depth Guides
Deep-dive guides covering book royalties and multi-platform management.